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Lessons Learned are more important for organizations than they think. Project failure and major incidents (i.e. safety, security, cost & schedule overruns) often result from uncertainty. Knowing what happened on similar projects or operations, and what the learnings were, is critical for avoiding preventable mistakes.
Why are most organizations dissatisfied with their lessons learned programs?
How Lessons Learned Are Collected
Lessons learned are rarely captured properly. They’re collected at the end of a project or initiative in an unstructured manner when the team has moved on and forgotten what happened
How Lessons Learned are Shared
Lessons learned databases are typically hard to navigate in order to find what applies to your job. As well, most users search for lessons learned reactively as opposed to proactively before they need them. Lessons learned are also often presented in dry, report form that nobody reads.
What to do with Lessons Learned?
If lessons learned are captured, most organizations don’t know how to use the information to drive business improvement.
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